These Policies, Guidelines, and Terms govern your use of the hosting and related services ("Service") provided by HostExpress LLC (we, us, our). These apply to all hosting clients and hosted domains, including reseller clients and their hosted domains. By creating an account, using the Service, or paying for the Service, you agree to these Terms. If you do not agree, you must not use the Service.

Acceptance of these Terms may be recorded and retained with your account information.

1. Eligibility and Age Requirement

You must be 18 years or older to use the Service. By using the Service, you represent and warrant that you meet this requirement.

2. Account Information

Customers must maintain valid and accurate contact information at all times. Resellers must also maintain valid end-user contact information for services being resold.

3. Acceptable Use

All services provided by HostExpress LLC may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of United States Federal, State, or Local law, or containing unauthorized private, medical, or financial information, is prohibited.

Prohibited content includes, but is not limited to:

Unauthorized copyrighted material
Threatening, abusive, hateful, or obscene content
Material protected by trade secret law
Improperly stored credit card or financial information
Malware, viruses, or harmful code
Hacking tools, pirated software, or warez
Sites promoting hate, violence, harassment, or illegal activity
Sites promoting unsolicited email (spam)
Pornographic or sexually explicit content of any kind

Sex-related merchandising, implied sexual content, and links to adult content
Sites offering prescription drugs or gambling
Content or activity harmful to HostExpress LLC or others

We are the sole arbiter of what constitutes inappropriate or harmful use of the Service. We reserve the right to suspend or terminate accounts that violate these guidelines.

The subscriber agrees to indemnify and hold harmless HostExpress LLC, its affiliates, and its third-party service providers from claims arising from the subscriber’s use of the Service, content, or violation of these Terms.

4. High-Resource Activities

Some sites require additional system resources, including forums, archives, galleries, IRC, bots, download sites, or any site frequently targeted by automated traffic.

If your site consumes excessive system resources, such usage may be limited or you may be contacted to resolve the issue. HostExpress LLC will be the sole arbiter of what constitutes excessive usage.

5. Disk Usage, Bandwidth, and Statistics

Hosting services include resource limits. Resource usage can be viewed in our control panel. Additional fees apply for storage and bandwidth overuse. HostExpress LLC reserves the right to limit resource usage at its sole discretion.

Items listed as Unlimited, including domains, email accounts, or databases, are not restricted by a numerical count, but may require the purchase of additional server resources if system limits are reached.

Log files are rotated daily and stored for approximately two days. Web statistics are offered as is. If statistics are not generated before log rotation occurs, those statistics will not be available.

6. Email Usage, Retention, Sending Limits and Acceptable Use

Email stored in your Inbox and Sent folders is retained for up to 180 days. Emails in other standard system folders (such as Trash and Spam) are retained on the server for up to 30 days.

If you need to keep any message longer, it should be moved to a custom folder or downloaded and saved on your device. This service is not intended to be used as a long-term email archive.

To protect our mail infrastructure, ensure reliable delivery, and maintain the reputation of our sending networks, HostExpress enforces reasonable limits on outgoing email. Messages sent through our platform are subject to hourly sending caps at multiple levels, including per email address, per domain, and per subscription. Currently, individual email addresses are limited to 25 messages per hour, domains to 50 messages per hour, and subscriptions to 100 messages per hour. These limits are automatically monitored and enforced.

We utilize RBL services such as Spamcop.net and Barracuda. HostExpress LLC reserves the right to block, bounce, discard, or filter any email sent to or from our servers including forwarded emails and rules to protect system integrity.

HostExpress LLC reserves the right to remove email forwards to providers that blacklist or reject email sent from our service. For example, some email providers may block a server’s IP address because of forwarded email, including spam, potentially causing legitimate email from the server to be blocked as well.

7. Bulk / Commercial Email

Spamming or sending unsolicited email from any HostExpress LLC server, or referencing a domain hosted on our network when sending unsolicited email, is strictly prohibited. Email is intended for standard business correspondence only. Bulk email, mass marketing campaigns, unsolicited messages (spam), automated mailing systems, and sustained or repetitive sending patterns that abuse or negatively impact our systems are strictly prohibited. Accounts engaging in such activity may be throttled, temporarily suspended, or terminated without notice. If sending limits are exceeded, message delivery may be delayed or blocked and notifications may be issued. Limits and enforcement actions are designed to support normal business use and may be adjusted or reviewed on a case-by-case basis at our discretion.

8. Offering Free Services

Clients may not offer free email, free hosting, or free homepages on shared hosting plans. Such services may be permitted on dedicated servers.

9. Automated Account Creation

Automated hosting or email account creation scripts are not permitted.

10. Security and Server Abuse

Any attempt to undermine, compromise, or cause harm to a server or customer of HostExpress LLC is strictly prohibited.

11. Customer Security Responsibilities

Customers are solely responsible for maintaining the security of their accounts, sites, and applications. This includes:

Using strong, unique passwords
Keeping CMS platforms (WordPress, Joomla, etc.) updated
Updating plugins, themes, and components
Removing abandoned or insecure software

HostExpress LLC is not responsible for breaches or data loss caused by outdated or insecure customer software.

Customers are responsible for their content, software, and account use, including required licenses and permissions. HostExpress LLC does not maintain customer-installed content or software and is not liable for resulting security breaches or copyright infringements.

12. Data Protection, Privacy, and Security Incidents

We take reasonable measures to protect personal information stored on our systems. Customers are responsible for ensuring they have a lawful basis for storing or processing personal data using our Service.

HostExpress LLC processes only the information necessary to operate and maintain its services. Information such as account details, login information, and email data is handled as required to provide the Service, protect system security, and comply with applicable laws. HostExpress LLC does not sell customer information. Use of the Service constitutes consent to this handling of information as described.

If we become aware of a security incident involving your hosted data, we will investigate and, where required by applicable law, notify affected customers without undue delay.

HostExpress LLC may share customer information with third-party service providers as needed to provide the Service or as required by law.

Customers are responsible for complying with applicable privacy laws and safeguarding personal information handled through their accounts. HostExpress LLC is not liable for a customer’s failure to do so.

13. Backup Policy

HostExpress LLC uses third-party system backups for disaster recovery. Backup availability, retention, and successful recovery are not guaranteed. These backups are not intended for individual file restoration. Customers are responsible for maintaining their own off-server backups of websites, databases, and email data.

Customers must keep their own off-server backups of websites, databases, and email data.

14. Service Modifications and Pricing

We reserve the right to modify features, services, or pricing at any time. Pricing changes apply to future billing periods. Continued use of the Service constitutes acceptance of updated pricing.

15. Billing

All credit cards are billed automatically for hosting fees and overages. It is the customer’s responsibility to ensure sufficient credit is available. Failed charges may result in service interruption.

First-month fees are prorated using a 30-day month. New-site fees are invoiced on or about the first of the following month for the applicable billing term, including applicable setup fees and prorated charges.

Nonpayment may result in suspension, account deletion, and loss of data. Any payment-failure notice is a courtesy and does not limit these rights.

A $50.00 reactivation fee must be paid before an account deactivated for nonpayment is reactivated.

16. Refunds and Cancellations

We offer a 30-day money-back guarantee for new shared hosting accounts. Refunds are not available after 30 days.

Cancellations must be received at least 15 days prior to the billing due date and are not complete until confirmed by email.

No refunds will be given for accounts that violate these Terms.

17. Refusal or Termination of Service

HostExpress LLC reserves the right to refuse, cancel, or suspend service at our sole discretion. Accounts may be removed without notice in cases of severe abuse or risk.

These policies apply to all hosting services, including reseller and dedicated services. HostExpress LLC may remove accounts or files without notice or restitution at its sole discretion.

Policy violations may result in immediate termination without notice. A $50.00 cancellation fee applies to termination for illegal activity. HostExpress LLC may report activity to authorities and is the sole arbiter of violations of these Terms.

18. Limitation of Liability

HostExpress LLC shall not be responsible for any damages, including incidental or consequential damages, arising from downtime, server issues, hacking, data loss, or customer negligence. We are not liable for lost profits or losses resulting from service interruption.

19. Disclaimer of Warranties

The Service is provided on an AS IS and AS AVAILABLE basis without warranties of any kind.

The Service may rely on third-party services and infrastructure not owned, operated, or maintained by HostExpress LLC.

20. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, utility outages, DDoS attacks, war, labor disputes, or major Internet disruptions.

21. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania. All disputes must be resolved exclusively in Pennsylvania state or federal courts.

22. Changes to Terms

We may update these Terms at any time. Continued use of the Service constitutes acceptance of the updated Terms.

These Terms, services, plans, and pricing may be changed without notification.

23. Contact Information

For questions or compliance inquiries: cs@hostexpress.com

HostExpress LLC may investigate complaints and take action at its discretion. Privacy inquiries: privacy@hostexpress.com.

Domain Registration Agreement